Payment Policy

This Payment Policy forms part of, and is incorporated into, the Retrig Media Terms of Service. Capitalized terms used herein have the meanings given to them in the Terms of Service.

Questions: sales@retrigmedia.com

1. The Conditional Payment Principle

Retrig Media LLC pays Affiliates only after receiving Cleared Funds from the relevant Operator.

This is a fundamental, non-negotiable condition of the payment structure. Retrig Media acts as a payment conduit between Operators and Affiliates. We do not advance, guarantee, or underwrite Commission payments. If an Operator fails to pay, pays late, or disputes an invoice, Affiliate payments for the affected period will be deferred until the matter is resolved.

Retrig Media is not liable for:

  • Operator insolvency or financial failure
  • Operator-delayed, withheld, or disputed payments
  • Funds frozen by payment processors, banks, or regulatory bodies
  • Chargebacks, reversals, or clawbacks initiated by Operators or their payment partners
  • Delays caused by incomplete or inaccurate Operator reporting

Retrig Media will make reasonable efforts to communicate known payment delays to affected Affiliates promptly. However, we cannot guarantee advance notice of Operator payment failures.

2. Payment Schedule

Commissions are calculated on a monthly basis following the close of each performance period. All payment dates shown in the dashboard or communicated by Retrig Media are estimates only, not guarantees.

Standard payment timeline:

  • Commission period close: end of calendar month
  • Operator invoice issued: within 7 days of period close
  • Operator payment due: as agreed in the Operator contract
  • Affiliate payment processed: within a reasonable period after receipt of Cleared Funds from the Operator

Retrig Media reserves the right to adjust payment schedules with reasonable notice.

3. Minimum Payment Threshold

Affiliates must reach a minimum balance of EUR 100 (or currency equivalent) before a payout will be processed. Balances below this threshold will roll over to the following payment period. Retrig Media may adjust minimum thresholds and will provide advance notice of any changes.

4. Payment Methods

Available payment methods are listed in the Affiliate dashboard and may be updated at any time. Affiliates are responsible for providing accurate and current payment details. Retrig Media accepts no responsibility for payments sent to incorrect or outdated banking or wallet information provided by the Affiliate. Transaction fees and currency conversion charges may be deducted from payments where applicable.

5. Operator Validation and Commission Approval

All Commissions are subject to Operator validation of the underlying player activity and revenue data.

Operators retain final and exclusive rights to:

  • Validate or reject FTDs and Conversions
  • Flag player accounts for fraud, bonus abuse, or AML concerns
  • Adjust revenue figures for chargebacks, reversed transactions, or voided bonuses
  • Apply negative carry in RevShare arrangements

Retrig Media will not override an Operator’s validation decision unless a clear and material error in the Operator’s reporting can be demonstrated by independent evidence. Dashboard balances reflect tracked data and are not confirmation of final Commission approval.

6. Fraud, Invalid Traffic, and Commission Reversal

Commissions attributable to fraudulent, prohibited, or invalid traffic will be reversed. This includes, without limitation:

  • Bot traffic or click fraud
  • Self-referrals or self-deposits
  • Incentivised traffic not approved by the Operator
  • Fake registrations or synthetic player accounts
  • Traffic originating from prohibited GEOs
  • Test traffic or internal/staff deposits

Commission reversals may occur after the relevant Commission period has closed, including after provisional amounts have been displayed in your dashboard. Where reversed Commissions create a negative balance, Retrig Media may offset this against future earnings or invoice you for the amount owed.

7. RevShare — Specific Terms

RevShare Commissions are calculated based on net gaming revenue reported by the Operator. Net gaming revenue typically means gross stakes minus player winnings, bonuses, taxes, and regulatory levies — as defined in the applicable Deal terms.

Negative carry applies by default. In any period where net gaming revenue attributable to your referred players is negative, the negative amount will be carried forward to subsequent periods. Carried-forward negative balances must be recovered before any further RevShare Commission is payable. Cross-brand netting of negative carry does not apply unless expressly agreed in writing.

RevShare rates are not fixed and may change per Deal terms. Retrig Media is not responsible for RevShare rate reductions implemented by Operators.

8. Tracking Discrepancies

Minor discrepancies between Affiliate tracking data and Operator-reported data are normal due to the technical nature of web tracking. Retrig Media’s own tracking records shall be treated as the primary reference for Commission calculation. Retrig Media accepts no liability for Commission loss attributable to tracking discrepancies caused by ad blockers, browser privacy restrictions, incorrect postback integration, or network infrastructure issues.

9. Payment Holds and Compliance Reviews

Retrig Media may hold all or part of an Affiliate’s pending balance where:

  • A fraud or compliance review is ongoing
  • An Operator has raised a traffic quality dispute
  • The Affiliate’s account is under suspension
  • Required KYC documentation has not been provided
  • We have received a legal or regulatory instruction to freeze funds

Payment holds will be lifted as soon as the relevant matter is resolved. Retrig Media will provide written notification of any payment hold and its reason, subject to any legal restrictions on disclosure.

10. KYC Requirements

Retrig Media reserves the right to request KYC documentation from any Affiliate before processing any payment. Failure to provide satisfactory KYC documentation within 14 days of a request may result in payment suspension and ultimately account termination. KYC documentation may include government-issued photo ID, proof of address, company registration documents, tax identification numbers, and bank account verification.

Last updated: May 2026 — Retrig Media LLC, 30 N Gould St Ste N, Sheridan, WY 82801, United States